Pre-Order Sale - Shipping May 31th

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  • DELIVERY & RETURN

DELIVERY & RETURN

Shipping

  • The processing time takes about 1-2 working days.
  • Shipping to Europe takes 7-10 days.
  • Shipping to the USA takes about 1-2 weeks.
  • Shipping to Australia takes 1-2 weeks.

Returns And Exchanges

  • Easy and complimentary, within 14 days, just write us an e-mail and we will work it out
  • Please note that all our products are mostly handmade. The recycled products we use are always the same, but there may be small differences (e.g. numbers on boards etc.)
  • See conditions and procedure in our refund policy.
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WHAT ABOUT REFUNDS?

Please E-mail us at info@ebug-studio.com
We will do everything possible to find a quick and easy solution to satisfy you.

DO YOU SHIP WORLDWIDE?

Yes, we do ship worldwide

WHAT ABOUT CUSTOMS?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

HOW LONG DOES SHIPPING TAKE?

We will send you an email when your order has been dispatched. Here is a rough guide for how long it should take for you to receive your order from this date.

Standard delivery:

  • UK: Approximately 1–4 working days – due to the current global COVID-19 pandemic, orders can take up to 1 - 7 days to arrive
  • Europe: Approximately 7–10 working days – due to the current global COVID-19 pandemic, orders can take up to 7 - 20 working days to arrive
  • USA / Canada: Approximately 10–14 working days – due to the current global COVID-19 pandemic, orders can take up to 10 - 20 working days to arrive
  • Rest of the World: Approximately 7–20 working days (depending on location) – due to the current global COVID-19 pandemic, orders can take up to 7 - 20 working days to arrive

Please note that this is a guide only and should not be interpreted as a guarantee. Once your order arrives in your country, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices. As standard delivery is by Royal Mail, there is no tracking information available on packages

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information, but sometimes, depending on the country, tracking might not be available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

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Shipping

  • The processing time takes about 1-2 working days.
  • Shipping to Europe takes 7-10 days.
  • Shipping to the USA takes about 1-2 weeks.
  • Shipping to Australia takes 1-2 weeks.

Returns And Exchanges

  • Easy and complimentary, within 14 days, just write us an e-mail and we will work it out
  • Please note that all our products are mostly handmade. The recycled products we use are always the same, but there may be small differences (e.g. numbers on boards etc.)
  • See conditions and procedure in our refund policy.

Thanks for contacting us. We'll get back to you as soon as possible.

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